ICT Currently deliver support to hundreds of users nationwide providing proactive monitoring and remote support this is a zero touch solution to the customer. Utilising our service tools such as Service Now, LogMeIn Rescue, Soonr, Dell Support Assist and Kace.
Remote support
Remote support is the fastest and most affordable way to resolve issues, ICT currently has a team of resources providing first and second level support to our customers from our Service Desk based in our offices in Muscat. If required, and for complete coverage, where we cannot resolve an issue remotely, an engineer will be dispatched to site.
Client, server and mobile devices
ICT Services can support and manage your existing servers, client PCs, laptops and mobile devices. When the time comes to upgrade or replace any of your existing hardware or software ICT Services will recommend a new solution or upgrade path that fits your needs and budget. We will then install, setup and fine tune that solution in the quickest and least disruptive manner possible.
Managed Print Solutions
Did you know that your employees can waste nearly 400 hours a year on printing-related tasks and issues? Most business owners don’t realize just how much this can impact the overall productivity of their team.
Cloud Infrastructure as a Service
Cloud IaaS or Cloud Infrastructure as a Service and it’s one of the three service models available through cloud computing. Through this model, you can gain access to hardware off-site through the internet and use it as you need.
SME Consultancy
The modern business environment is conducive for small to medium-sized enterprises. SME Consultancy competition is fierce but the potential for growth is high. If you don’t have a solid system and infrastructure in place, you won’t last against your competition. We at ICT Services will help you set up and maintain highly efficient IT infrastructure for your company.
Cloud email
With email hosted in the cloud, you and your staff have access to your email from wherever you are and on whatever device you’re using with a service that’s safe, secure and automatically backs up all mail.
Cloud backup
ICT Services will recommend the cloud backup solution that best suits your organization so that your systems, your data and every file you create or change is backed up safely offsite in a data center.